Right of Withdrawal, Returns, and Claims
Right of Withdrawal
The buyer will have a period of fourteen calendar days from the day they receive the product to withdraw, for any reason and without the need to state them, without any penalty.
The exercise of the right of withdrawal must be made by notifying ForgeOfFantasy, either through telephone communication or WhatsApp at 644029445, or by emailing info@forgeoffantasy.com.
As established in Article 103 of Law 3/2014, of March 27, which amends the recast text of the General Law for the Defense of Consumers and Users, services or goods made according to the consumer's specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. Products made to order are, therefore, exempt from withdrawal.
Returns
The customer is required to contact ForgeOfFantasy at the phone number 644029445 or via email at info@forgeoffantasy.com to inform them of the reason for the return. ForgeOfFantasy may accept or reject the reason for the return. If accepted by ForgeOfFantasy, we will provide instructions on where and how to send the product. The return shipping costs will be borne by the customer. Once the product has been received and it is verified to be in perfect condition, the corresponding amount will be refunded.
Without undue delay, and in any event, within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is formalized. The deadline will be considered met if the customer returns the product before the expiration of the period.
Payment Refund
The refund of amounts received from the customer will be made using the same payment methods employed by the customer, unless otherwise agreed. ForgeOfFantasy may withhold the refund until the product has been received.
Orders Returned After Multiple Delivery Attempts
Orders returned after multiple delivery attempts by the transport agency, unless due to an error attributable to ForgeOfFantasy or the transport company, will be refunded, except for shipping costs and the return shipping costs incurred by the transport. This applies to all delivery methods, including those that exceed the minimum amount to enjoy free shipping covered by ForgeOfFantasy.
Similarly, just as products made to order are exempt from withdrawal, if the returned order after multiple attempts includes any made-to-order product, the amount for this item will be excluded from the refund.
Return of Defective Products
If the product is not in good condition and the causes are not attributable to the customer, the customer will have the right to return the product, notifying ForgeOfFantasy of the reason for the return through any of the means provided in these terms, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
ForgeOfFantasy commits to covering the cost of the return and replacing the product with a new one, under the conditions agreed upon at the time of sale.
If the customer wishes to file a claim, ForgeOfFantasy's establishment is located at C/ Campolara, 7 (Seville), or via email at info@forgeoffantasy.com, or by phone at 644029445.