Right of Withdrawal, Returns, and Claims
Right of Withdrawal
As established by current legislation (Retail Trade Regulation Law), the buyer will have a period of fourteen calendar days from the day they receive the product to withdraw from it for any reason and without the need to specify said reason(s).
The exercise of the right of withdrawal must be communicated to ForgeOfFantasy through the contact form, via WhatsApp at +34 644029445, or by emailinging info@forgeoffantasy.com
Once the request is received, we will contact you to provide instructions on how to return the product(s).
Returns will only be accepted if the following requirements are met:
- The products must be in perfect condition, with none of their pieces glued.
- The product to be returned must be properly packaged for return.
- The seals of products that have them must remain intact.
- The customer must bear the shipping costs in case of a return.
As established in Article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the provision of services or goods made to the consumer's specifications, clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal. Therefore, loose parts of equipment and/or miniature parts manufactured on demand are exempt from withdrawal.
Returns
The customer must contact ForgeOfFantasy at +34 644029445 or via email at info@forgeoffantasy.com to inform about the reason for the return. ForgeOfFantasy reserves the right to accept or reject the return request. If the return is accepted by ForgeOfFantasy, instructions on where and how to send the product will be provided. The customer will bear the return shipping costs. Once the product is received and confirmed to be in perfect condition, the corresponding amount will be refunded.
The refund will be processed without undue delay, and in any case, within a maximum period of fourteen calendar days from the date on which the right of withdrawal from the contract is exercised. The deadline will be considered met if the customer returns the product before the period ends.
Payment Refund
The refund of the amounts received by the customer will be made using the same payment methods employed by the customer, provided no alternative arrangement has been made. ForgeOfFantasy may withhold the refund until the product is received.
Orders Returned After Multiple Delivery Attempts
Orders returned after multiple delivery attempts by the transport agency, unless due to an error attributable to ForgeOfFantasy or the transport company, will be refunded excluding shipping and return costs generated by the transport. This applies to all delivery methods, including those exceeding the minimum amount required for free shipping covered by ForgeOfFantasy.
Similarly, as products made on demand are exempt from withdrawal, if the returned order after multiple delivery attempts includes a made-to-order product, the amount for this product will be excluded from the refund.
Return of Defective Products
If the product is not in good condition due to reasons not attributable to the customer, the customer will have the right to return the product at no cost, informing ForgeOfFantasy of the reason for the return through any of the methods provided in these terms and conditions. This return for defective or damaged products will not be considered a right of withdrawal.
ForgeOfFantasy commits to covering the cost of the return and replacing the product with a new one, under the conditions agreed upon at the time of sale.
If the customer wishes to file a claim, they may do so via email at info@forgeoffantasy.com or by calling +34 644029445.